The rules of the game.

1. About these terms

These terms apply to every order placed through meeown.pk (the "Site"), operated by MEEOWN of Lahore, Pakistan ("Meeown", "we", "us"). Our Shipping policy, Refund & returns policy and Privacy policy form part of these terms.

2. Placing an order

When you place an order you are making an offer to buy. We will send an order confirmation if you provided an email address, but every order is subject to our acceptance and to product availability. We may decline or cancel an order, for example if a product is out of stock, your details are incomplete, we suspect fraud, or there was an obvious pricing error. If we cancel, no payment is due, since you pay only on delivery.

You must be 18 or older to order, and you confirm the delivery details you give are accurate and that you are authorised to receive parcels at that address.

3. Payment

Cash on Delivery is the only payment method. You pay the courier in cash when the parcel is delivered. We never request advance payment by bank transfer, mobile wallet, phone call or messaging app; any such request is not from us.

4. Prices

All prices are in Pakistani Rupees (PKR) and include applicable taxes. Delivery is charged at a flat Rs 200 per order and is shown before you confirm. Prices may change at any time without notice, but the price shown when you place an order is the price you pay for that order.

If a product is listed at a clearly incorrect price due to an error, we may cancel the order and let you know.

5. Delivery

Delivery times, charges and what happens if a courier cannot reach you are described in our Shipping policy. Delivery dates are estimates; we are not liable for delays caused by couriers, weather or events outside our control.

6. Returns and refunds

Unopened products may be returned within 7 days of delivery, and damaged or wrong items are replaced free. The full process is in our Refund & returns policy.

7. Using the products safely

Meeown wax powder masks are cosmetic hair removal products for external use on the body. You agree to use them as directed on the pouch and on our How to use page. In particular:

• Patch test on a small area 24 hours before first use of every scent.
• Discontinue use immediately if you experience redness, burning, itching or any irritation, rinse with cool water and seek medical advice if it persists.
• Do not use on the face, near the eyes, on broken, sunburnt, irritated or freshly shaved skin, or over moles and warts.
• Use Chocolate and Herbal Body Wax only on the underarms and the outer edge of the intimate area; use Rose and Orange Body Wax only on arms, legs, back and stomach.
• Keep out of reach of children. Not for use by children.
• If you are pregnant, breastfeeding, on medication that affects your skin, or have a skin condition, consult a doctor before use.

Results vary between individuals. Descriptions of benefits on the Site reflect typical experience and are not medical claims.

8. Our liability

We are responsible for supplying products that match their description and are free from defects. We are not liable for any loss, injury or damage arising from misuse of a product contrary to its instructions, from failure to patch test, from use on areas the product is not intended for, or from an allergic reaction to a listed ingredient.

To the fullest extent permitted by law, our total liability for any order is limited to the amount you paid for that order. Nothing in these terms limits rights you have under Pakistani consumer protection law that cannot be excluded.

9. The Site and its content

All text, images, logos and design on the Site belong to Meeown and may not be copied or used commercially without our written permission. We try to keep the Site accurate and available but do not guarantee it will be error-free or uninterrupted.

10. Privacy

How we handle your personal information is set out in our Privacy policy.

11. Changes

We may update these terms from time to time. The version on the Site when you place an order is the version that applies to that order.

12. Governing law

These terms are governed by the laws of Pakistan. Any dispute will be dealt with by the courts of Lahore, Pakistan, though we would much rather sort it out by email first.

13. Contact

Questions about these terms: support@meeown.pk.